Return Policy

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

Note! In accordance with the law on distance contracts and exceptions to the right of withdrawal, the customer does not have the right of withdrawal for goods that can quickly deteriorate or become too old, or which after delivery are confused with another.
Therefore, your right of withdrawal does not apply to green plants, flowering plants, cuttings, bulbs, tubers, garden plants and other products that can be harmed by being handled several times. The right of withdrawal does not also apply to plants and products that have a limited expiry date, are classified as fresh produce, can quickly deteriorate, become too old or have been planted after purchase. (Distance Trading Act 2 chapter, section 11, paragraphs 4 and 6).

Complaint

If you get the wrong item / quantity, please contact us as soon as possible so that we can correct the error, with new plants or repayment.

Always contact us within 7 days if you want to advertise a plant. After 7 days no guarantee is valid .

We do not redeem goods that are returned for postage or collection.

If you do not pick up your package, you will be charged regardless of ordered plants, because they might be damaged when they have been out there for so long.

In the event of a dispute, the plantasweden.se follows the General Complaints Board’s recommendations.

Damaged package

If your package is damaged, it must be reported immediately when you pick up the package.
Send us at the same day, a photo and a description of the damage.

Other

When purchasing live plants, keep in mind that the condition of the plant may have deteriorated during delivery to you. Due to careless postal movement, folding or breaking damage to leaves / stems can occur, which we unfortunately can not control more than we do our absolute best to pack your plants in such a way that damage should not occur. Plants that arrive with cosmetic damage are therefore not reason enough to advertise as long as the plant is still alive. If the plant would presumably have any damage caused to us in any way before the order left our warehouse, we of course want to help you solve it as best we can.

We are not responsible for any freeze damage that may occur on living plants .

Keep this in mind when buying plants from us.
NOTE !! We never send plants with visible damage without informing them in the description of the product.

We do not refund transport damage and refrigeration damage.

All plants that are planted in clay pots are sent without the clay pot, as they destroy the plant during transport